"The shift with the greatest whole world talks about day tool WhatsApp to express before, future commercializes means will be the after service platform that becomes a company, let an enterprise can provide those who offer automation to seek advice through talking about Nature's engineering with after service. tripartite develops business to also begin to develop all sorts of chatting robots.

The shift with the greatest whole world talks about day tool WhatsApp to express before, future commercializes means will be the after service platform that becomes a company, let an enterprise can provide those who offer automation to seek advice through talking about Nature's engineering with after service. tripartite develops business to also begin to develop all sorts of chatting robots.

Twitter of Wu of small gain customer service obtained inspiration it seems that, announced to roll out a new function a few days ago, help enterprise or the brand can use its illicit to believe chatting function, offer a problem to seek advice from a service to consumer.

According to report of Engadget of website of news of American science and technology, twitter faced enterprise Zhang date to roll out a new function a few days ago, can provide the fast, answer that installs beforehand to consumer, perhaps send his respects to language. These answers also can be pushed with firm network address, Twitter article is other perhaps application has dependency.

Twitter government expresses, the purpose that this alters is to hope the enterprise can use Twitter, provide fast advisory service to consumer.

Nevertheless the service of Twitter has not involve the chatting robot with sophisticated technology, all sorts of issues that the manufacturer sets beforehand reply, more the system of branch of “ arboreous ” in be similar to system of phone of past customer service, the user chooses different question, can obtain different answer.

Say according to Twitter respect, at present already a few enterprises begin to use this one new function, for instance Evernote, music sheds business of cloud note service media company Spotify, and surely win guest, building weak point hires service business Airbnb to wait.

Additional, outside firm should provide the answer with more complex, integrated higher rate, the development interface that must apply for Twitter above all (API) .

Before this, mobile chatting industry had lifted the agitation of chatting robot, main purpose is the enterprise offers all sorts of commodity to order through chatting means, buy a ticket or after service function. Consumer discharged alone download to serve the client end of business, have the operation with arduous take time, need to be able to be finished through chatting normally only.

The advisory service that provides to consumer before Twitter eye nevertheless is simpler still. Actually, in the past in a year of time, twitter is transforming illicit letter chatting function all the time, the hope can let the outside also regard Twitter as a mobile chatting tool, but such transforming did not obtain the outside to approbate.